— Answers to your most common service questions
FAQ Hub
Find answers to common questions about our services, processes, and how we can help you.
General Questions
Yes, our emergency services division operates 24 hours a day, 7 days a week, 365 days a year. For urgent situations, we can dispatch teams immediately to your location.
We typically arrive on-site within 1-2 hours for emergency calls in the Houston metro area. Response times may vary based on location and current demand, but we prioritize rapid deployment for all urgent situations.
Yes, we work directly with all major insurance carriers and have extensive experience navigating the claims process. We can bill insurance directly and help document damage for your claim.
Services & Pricing
We offer restoration, construction, workforce solutions, professional cleaning, and emergency services through our specialized divisions. Each division operates independently with dedicated expertise while benefiting from unified leadership and standards.
Yes, we provide free estimates for most services. For emergency situations, we offer free inspections and assessments. Contact us to schedule an evaluation for your specific needs.
We accept all major credit cards, checks, and direct insurance billing. Payment plans may be available for larger projects. Contact our office to discuss payment options for your specific situation.
Absolutely. Our divisions are equipped to handle projects of all sizes, from single-family homes to large commercial facilities. We have the expertise, equipment, and personnel to meet diverse project requirements.
Emergency Services
Emergencies include active water damage, fire/smoke damage, storm damage, sewage backups, or any situation where immediate professional intervention can prevent further property damage or safety hazards.
If safe to do so: turn off water sources, move valuables to dry areas, document damage with photos, and avoid entering unsafe areas. Our dispatch team will provide specific guidance when you call.
Yes, emergency services include temporary protection measures such as board-up, tarping, water extraction, and emergency power. These immediate actions help prevent additional damage while permanent repairs are planned.
Yes, we regularly work with property managers, HOAs, and building owners. We understand the unique requirements of managed properties and can coordinate directly with your property management team.
Certifications & Quality
Yes, our teams hold industry certifications including IICRC, EPA Lead-Safe, OSHA compliance, and various specialty certifications specific to each division. We invest heavily in ongoing training and professional development.
Yes, Great December Companies maintains all required state and local licensing, comprehensive general liability insurance, workers' compensation coverage, and applicable bonds. We can provide proof of insurance upon request.
We stand behind our work with industry-leading warranties and guarantees. Specific coverage varies by service type and project scope. All work is performed to or above industry standards with detailed documentation.
While each division operates independently with specialized expertise, we maintain unified operational standards, shared leadership oversight, regular quality audits, and consistent training protocols across all Great December Companies divisions.
Still Have Questions?
Our team is here to help. Contact us directly and we’ll provide the answers you need.